// Unit group · 5111

Travel Attendants and Travel Stewards

Travel attendants and travel stewards ensure the comfort and safety of passengers, serve meals and beverages and render personal services, usually on aircraft and on board ships. They may plan and coordinate housekeeping and social activities on ships.

5 Service and Sales Workers / 51 Personal Service Workers / 511 Travel Attendants, Conductors and Guides / All level 4

// Working conditions

Air and dustBiologicalShift workViolence and stress

// Hand tools

No hand tools in this set.

greeting passengers entering aircraft or ships, checking tickets or boarding passes, and directing them to their seats or berths

announcing, explaining and demonstrating safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets

assembling and serving pre-prepared meals and beverages

selling duty-free and other goods

taking care of general needs and comfort of passengers, answering inquiries, and keeping cabins clean and tidy

directing and assisting passengers and following prescribed procedures in the event of an emergency, such as evacuating an aircraft following an emergency landing

verifying that first aid kits and other emergency equipment are in working order

administering first aid to passengers in distress

attending pre-flight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers

preparing passengers and aircraft for take-off and landing

determining special assistance needs of passengers such as small children, the elderly, or disabled persons.

Included occupations

Examples of the occupations classified here:
- Cabin attendant
- Flight attendant
- Ship’s steward

Indexed job titles 11