// Unit group · 1330

Information and Communications Technology Service Managers

Information and communications technology service managers plan, direct and coordinate the acquisition, development, maintenance and use of computer and telecommunication systems, either as the manager of a department or as the general manager of an enterprise or organization that does not have a hierarchy of managers.

1 Managers / 13 Production and Specialized Services Managers / 133 Information and Communications Technology Service managers / All level 4

// Working conditions

ElectricalSitting and standing

// Hand tools

No hand tools in this set.

consulting with users, management, vendors, and technicians to assess computing needs and system requirements and specifying technology to meet those needs

formulating and directing information and communication technology (ICT) strategies, policies and plans

directing the selection and installation of ICT resources and the provision of user training

directing ICT operations, analysing workflow, establishing priorities, developing standards and setting deadlines

overseeing the security of ICT systems

assigning, reviewing, managing and leading the work of systems analysts, programmers, and other computer-related workers

evaluating the organization's technology use and needs and recommending improvements such as hardware and software upgrades

establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources

establishing and directing operational and administrative procedures

overseeing the selection, training and performance of staff

representing the enterprise or organization at ICT related conventions, seminars and conferences.

Included occupations

Examples of the occupations classified here:
- Application development manager
- Chief information officer
- Data operations manager
- Data processing manager
- ICT development manager
- Information systems director
- Information technology manager (IT Manager)
- Internet service provider
- Network manager

Indexed job titles 25