// Unit group · 3511

Information and Communications Technology Operations Technicians

Information and communications technology operations technicians support the day-to-day processing, operation and monitoring of information and communications technology systems, peripherlas, hardware, software and related computer equipment to ensure optimal performance and identify any problems.

3 Technicians and Associate Professionals / 35 Information and Communications Technicians / 351 Information and Communications Technology Operations and User Support Technicians / All level 4

// Working conditions

ElectricalSitting and standing

// Hand tools

  1. 1Screwdrivers

operating and controlling peripheral and related computer equipment

entering commands, using computer terminal, and activating controls on computer and peripheral equipment to integrate and operate equipment

monitoring systems for equipment failure or errors in performance

notifying supervisor or maintenance technician of equipment malfunctions

responding to programme error messages by finding and correcting problems, escalating the problem to other staff or terminating the programme

reading job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings

retrieving, separating and sorting programme output as needed, and sending data to specified users

loading peripheral equipment, such as printers, with selected materials for operating runs, or overseeing loading of peripheral equipment by peripheral equipment operators.

Included occupations

Examples of the occupations classified here:
- Computer operator
- Computer peripheral equipment operator
- High-speed computer printer operator

Excluded occupations

Some related occupations classified elsewhere:
- Computer network technician - 3513

Indexed job titles 6