operating and controlling peripheral and related computer equipment
// Minor group · 351
Information and Communications Technology Operations and User Support Technicians
Information and communications technology operations and user support technicians provide support for the day-to-day running of communications systems, computer systems and networks, and provide technical assistance to users
3 Technicians and Associate Professionals / 35 Information and Communications Technicians / All level 3
monitoring systems for equipment failure or errors in performance
loading peripheral equipment, such as printers, with selected materials for operating runs, or oversee loading of peripheral equipment by peripheral equipment operators
answering user inquiries regarding software or hardware operation to resolve problems
installing and performing minor repairs to hardware, software or peripheral equipment, following design or installation specifications
overseeing the daily performance of systems
setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software
establishing, operating and maintaining network and other data communications systems
installing, monitoring and supporting the reliability and usability of Internet and Intranet websites or web server hardware or software
modifying web pages
and performing web server backup and recovery operations.
Included occupations
Occupations in this minor group are classified into the following unit groups:
3511 Information and Communications Technology Operations Technicians
3512 Information and Communications Technology User Support Technicians
3513 Computer Network and Systems Technicians
3514 Web Technicians