// Unit group · 3512

Information and Communications Technology User Support Technicians

Information and communications technology user support technicians provide technical assistance to users, either directly or by telephone, email or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems.

3 Technicians and Associate Professionals / 35 Information and Communications Technicians / 351 Information and Communications Technology Operations and User Support Technicians / All level 4

// Working conditions

ElectricalSitting and standing

// Hand tools

  1. 1Screwdrivers

answering user inquiries regarding software or hardware operation to resolve problems

entering commands and observing system functioning to verify correct operations and detect errors

installing and performing minor repairs to hardware, software or peripheral equipment, following design or installation specifications

overseeing the daily performance of communications and computer systems

setting up equipment for employee use and performing or ensuring proper installation of cables, operating systems or appropriate software

maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities.

emulating or reproducing technical problems encountered by users

consulting user guides, technical manuals and other documents to research and implement solutions

assisting applications programmers, systems developers and other ICT professionals to develop and test ICT products and services.

Included occupations

Examples of the occupations classified here:
- Communications assistant (ICT)
- Computer database assistant
- Computer help desk operator
- Computer programming assistant
- Computer systems analysis assistant

Indexed job titles 54