// Unit group · 5222

Shop Supervisors

Shop supervisors supervise and coordinate the activities of shop sales assistants, checkout operators and other workers in retail and wholesale shops such as supermarkets and department stores.

5 Service and Sales Workers / 52 Sales Workers / 522 Shop Aalespersons / All level 4

// Working conditions

Lifting and postureViolence and stress

// Hand tools

No hand tools in this set.

planning and preparing work schedules and assigning staff to specific duties

instructing staff on sales procedures, including how to handle difficult or complex cases

ensuring that customers receive prompt service

participating in and providing advice to managers on interviewing, hiring, training, evaluating, promoting and dismissing staff, and resolving staff grievances

examining returned goods and deciding on appropriate action

taking inventory of goods for sale and ordering new stock

ensuring that goods and services are correctly priced and displayed

ensuring that safety procedures are enforced.

Included occupations

Examples of the occupations classified here:
- Checkout supervisor
- Supermarket supervisor

Excluded occupations

Some related occupations classified elsewhere:
Shop manager - 1420
Street stall salesperson - 5211
Shopkeeper - 5221

Notes

Operators of small shops for whom the management and supervision of staff is not a significant component of the work are classified in Unit Group 5221: Shopkeepers. Shop managers who, in addition to supervision of staff, perform management tasks such as determining product mix, overall setting of prices, budgeting and making decisions on staff levels, selection and recruitment are classified in Unit Group 1420: Retail and wholesale trade managers.

Indexed job titles 4