promoting goods and services by telephone or electronic mail, following scripts and working from lists of contacts
// Unit group · 5244
Contact Centre Salespersons
Contact centre salespersons contact existing and prospective customers, using the telephone or other electronic communications media, to promote goods and services, obtain sales and arrange sales visits. They may work from a customer contact centre or from non-centralised premises.
5 Service and Sales Workers / 52 Sales Workers / 524 Other Sales Workers / All level 4
// Working conditions
// Hand tools
No hand tools in this set.
creating interest in goods and services, and seeking a sale or agreement to see sales representatives
arranging processing and despatch of goods and services, information kits and brochures to customers
arranging appointments for sales representatives
recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer
reporting competitor activities and issues raised by contacts for attention by managers
maintaining statistics of calls made and successes achieved
submitting periodic reports on telemarketing activities and results.
Included occupations
Examples of the occupations classified here:
- Call centre salesperson
- Customer contact centre salesperson
- Internet salesperson
- Telemarketer
- Telemarketing salesperson
Excluded occupations
Some related occupations classified elsewhere:
- Contact centre information clerk - 4222
Indexed job titles 23
- Consultant, sales: outbound callsISCO-88 9113
- Consultant, sales: telemarketingISCO-88 9113
- Consultant, telesales: cold callingISCO-88 9113
- Consultant, telesales: outbound callsISCO-88 9113
- Manager, sales team: call centreISCO-88 9113
- Manager, sales: call centreISCO-88 9113
- Marketer, telemarketingISCO-88 9113
- Marketer, telesalesISCO-88 9113
- Operator, call centre: cold callingISCO-88 9113
- Operator, call centre: outbound callsISCO-88 9113
- Operator, telephone: canvassingISCO-88 9113
- Operator, telephone: telemarketingISCO-88 9113
- Representative, telephone: canvassing for donationsISCO-88 9113
- Salesperson, call centreISCO-88 9113
- Salesperson, canvassing on telephoneISCO-88 9113
- Salesperson, customer contact centreISCO-88 9113
- Salesperson, internetISCO-88 9113
- Salesperson, telemarketingISCO-88 9113
- Salesperson, telephoneISCO-88 9113
- Seller, EbayISCO-88 9113
- TelemarketerISCO-88 9113
- Trader, EbayISCO-88 9113
- Worker, sex: telephone or internetISCO-88 9113