// Unit group · 4223

Telephone Switchboard Operators

Telephone switchboard operators operate telephone communications switchboards and consoles to establish telephone connections, receive caller inquiries and service problem reports, and record and relay messages to staff or clients.

4 Clerical Support Workers / 42 Customer Services Clerks / 422 Client Information Workers / All level 4

// Working conditions

Sitting and standing

// Hand tools

No hand tools in this set.

operating switchboards and consoles to connect, hold, transfer, and disconnect telephone calls

making connections for outgoing calls

dealing with telephone inquiries and recording messages

forwarding messages to staff or clients

investigating operating system problems and informing repair services.

Included occupations

Examples of the occupations classified here:
- Answering service operator
- Telephone switchboard operator

Indexed job titles 4