maintaining an inventory of rooms available for occupancy, reservations and room assignments
// Unit group · 4224
Hotel Receptionists
Hotel receptionists welcome and register guests in hotels and other establishments that provide accommodation services. They assign rooms, issue keys, provide information concerning the services provided, make room reservations, keep a record of rooms available for occupancy and present statements of charges to departing guests and receive payment.
4 Clerical Support Workers / 42 Customer Services Clerks / 422 Client Information Workers / All level 4
// Working conditions
// Hand tools
No hand tools in this set.
registering arriving guests, assigning rooms; verifying customer’s credit and issuing room keys
providing information regarding hotel services and services available in the community
providing information about availability of accommodation and making room reservations
responding to guests’ requests for housekeeping and maintenance services as well as complaints
contacting housekeeping or maintenance services when guests report problems
compiling and checking guest accounts for charges using computerized or manual systems
receiving and forwarding messages in person or using telephone or telephone switchboard
reviewing statements of charges to departing guests and receiving payment.
Included occupations
Examples of the occupations classified here:
- Hotel front desk clerk
- Hotel receptionist
Indexed job titles 2
- Clerk, hotel front deskISCO-88 4222
- Receptionist, hotelISCO-88 4222