answering inquiries about goods services, and policy and providing information about their availability, location, price and related issues
// Unit group · 4225
Inquiry Clerks
Inquiry clerks respond to personal, written, electronic mail, and telephone inquiries and complaints about the organization’s goods, services and policies, provide information and refer people to other sources. They are employed in locations which put them in direct contact with clients or with the production of the goods and services provided.
4 Clerical Support Workers / 42 Customer Services Clerks / 422 Client Information Workers / All level 4
// Working conditions
// Hand tools
No hand tools in this set.
responding to inquiries about problems and providing advice, information and assistance
recording information about inquiries and complaints
referring complex inquiries to team leaders or expert advisers
issuing relevant forms, information kits and brochures to interested parties.
Included occupations
Examples of the occupations classified here:
- Counter enquiries clerk
- Information clerk
Indexed job titles 3
- Clerk, enquiryISCO-88 4222
- Clerk, informationISCO-88 4222
- Clerk, inquiries: counterISCO-88 4222