What are the general duties of someone who works in retail sales and service or in a similar job that involves working with the public? Some of the main duties of sales and service personnel in stores, hotels and other locations are to: Greet customers and discuss details of the transaction.
Some of the main duties of sales and service personnel in stores, hotels and other locations are to:
duty Greet customers and discuss details of the transaction.
duty Provide information to customers about products and services.
duty Determine method of payment, and prepare bills, invoices and other documents.
duty Assemble displays of merchandise.
duty Maintain inventory of merchandise.
duty Maintain internal record-keeping systems.
duty Working with computers, bar readers, payment machines, and other electronic devices.
duty Clean or sanitize work spaces.
duty Be aware of customer actions while on the premises (e.g., be alert to potential issues or acts of theft).
general Standing for long hours.
chemical Exposure to various chemicals and materials, which may include paints, solvents, pesticides, fertilizers, perfumes, or cleaning products.
general Indoor air quality.
ergonomic Repetitive manual tasks or working in awkward positions.
ergonomic Risk of back injury from pushing, pulling or lifting objects.
safety Injuries from sharp objects, knives, scissors, box cutters, etc.
physical Exposure to extreme temperatures.
safety Slips, trips and falls.
safety Risk of overhead materials falling.
general Working on ladders or other potentially unstable structures.
psychosocial Risk of bullying, harassment, or violence.
psychosocial Working alone.
general Handling money.
psychosocial Stress.
safety Fire.
psychosocial Fatigue or other health effects of shift work or extended work days.
biological Exposure to common viruses such as colds and seasonal influenza.
administrative Learn safe lifting procedures.
administrative Learn fire safety and emergency evacuation procedures, including using fire extinguishers and knowing how to assist customers when evacuating.
requirement Learn how to use equipment and tools safely.
requirement Avoid or take frequent breaks from awkward body positions.
ppe Wear appropriate footwear and other personal protective equipment when needed, such as eye and face protectors, gloves, respirators, or high-visibility safety apparel.
requirement Keep all work areas clear of clutter and equipment.
administrative Establish good housekeeping practices.
administrative Learn safe handling and storage procedures before working with hazardous products or consumer chemical products.
requirement Know how to react in a negative or violent situation.
administrative Know how to stay safe when working alone. For example, have a reporting system that includes a mobile phone or other alternative means to contact a designated person when working alone.
requirement Do not exceed the capacity of the shelves when storing merchandise.
requirement Do not block fire exits and fire extinguishers.
requirement Keep a first-aid kit within easy access.
requirement Practice safe lifting.
requirement Find ways to minimize musculoskeletal disorders on the job.
requirement Take all safety precautions when working on ladders.
administrative Follow or establish safety procedures for working alone or for avoiding working alone wherever possible.
requirement Follow company safety rules.
requirement Learn about chemical safety, WHMIS and SDSs.
administrative Know how to report a hazard and near miss.
administrative Follow good housekeeping and cleaning and sanitation procedures.
requirement Use hand washing to reduce the risk of common infections.
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Chemicals
Notes for this occupation. Open one to read the practices and the protection it calls for.